Sixteen conversational agents so far, across mobility, real estate, finance, retail and services. Each one gets its own script, persona and voice — because a caller stuck in a service queue needs a different tone than someone booking a site visit.
Before AI, I spent years on logistics floors, FMCG demos, conference stages and call centres. That's where I learned what actually breaks in a process, and why people give up halfway through one. It's the reason my agents are written for the person on the call, not for the demo.
BSc in Data Science. Certified across Google, Microsoft, AWS, Anthropic, HP and LinkedIn. Still the same person who'd rather ship something on a Sunday than explain why it can't be done.